SHIPPING AND DELIVERY POLICY
WHEN IS MY ORDER SHIPPED?
We will aim to despatch your item within 24-48 hours that order has been placed. But it may take 3-4 working days for your item to be dispatched depending on item availability and the order load we are handling. If you need Express delivery please choose our Special Delivery Guaranteed By 1pm For next working day delivery option.
WHAT IS THE COST OF SHIPPING?
All UK orders are dispatched via Royal Mail Confirmed Service which offers signature on delivery the following rates;
1. Special Delivery Guaranteed by 1pm charged at £11.99 ; Your items is delivered by 1pm the next working day. * Please note Saturday and Sunday are not considered working days.
2. UK Confirmed Signed For charged at £5.50 ; Your item will arrive the next working day or within 2 or 3 working days.
*We offer FREE Shipping on UK orders £200 or more .
SHIPPING TO EUROPE AND TO THE REST OF THE WORLD
HOW MUCH DOES SHIPPING COST TO REST OF THE WORLD?
Shipping rates for all other countries are weight calculated based on courier rates. Please contact us at firstname.lastname@example.org before placing your order and let us know if you require special handling.
We can offer priorty delivery before a certain time of day, delivery within two working days of your order being confirmed
**Please note: BUNO DESIGN is not responsible for customs, duties or tax fees incurred on international deliveries.
DELIVERY DELAYS/ LOST PARCELS
In the rare event that a parcel gets lost or severely delayed with the postal service,unfortunately this is completely out of our hands and we have no control once we have posted your parcel. We do use reliable postal services, however sometimes there may have delays with their services. If you have concerns about your parcel, please email at email@example.com with your order details and full name. Within the UK, there is a 15 working day time period during which Royal Mail do not investigate any specific parcels.
BUNO DESIGN will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to BUNO DESIGN.
We will ensure that all products are well packaged to prevent from any damages. BUNO DESIGN will not accept responsibility for the breakage/damage of any of our products that may occur during transit.